Effective Date: 01/01/2026

At The Paws, we are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how it is used, and how it is safeguarded, including information collected through text message (SMS) communications.

We may collect the following personal information:

• Name
• Phone number
• Email address
• Pet information (such as name, breed, age, health notes)
• Appointment and service history
• Communication preferences, including SMS opt-in consent

Personal information is used to:

• Schedule and manage appointments
• Provide grooming, daycare, boarding, and pet care services
• Send appointment confirmations, reminders, and service-related notifications
• Communicate important updates regarding your pet’s care
• Improve our services and customer experience

We do not sell, rent, or trade personal information.

Personal information may be shared only with trusted service providers when necessary to operate our business (such as scheduling, payment processing, or communication platforms), and only to the extent required to perform those services.

SMS consent is not shared with third parties or affiliates.

By providing your phone number and opting in, you consent to receive text messages from The Paws related to appointments, services, and important account notifications. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.

We take reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.

This Privacy Policy is publicly accessible and available via our website.

For questions regarding this policy, please contact us at: 347-222-3707