Common questions
Frequently asked
Everything worth knowing before your first appointment. Not here? Call us on (347) 222-3707.
How do I book an appointment?
We are appointment only. Call (347) 222-3707, email info@thepaws.club, message us on Instagram, or fill in our new-client form and we will already have your dog’s details when we call. We keep to 8 to 10 dogs a day so every pet gets the time they deserve, and a person always confirms with you. There is no automated scheduling here.
What is Thera-Clean, and why is it different?
Thera-Clean generates billions of ultra-fine microbubbles that reach deep into coat and skin, lifting dirt, bacteria, allergens and odour at a level ordinary bathing cannot touch. FDA registered, chemical free and safe for every breed. Available as an add-on from $35.
What products do you use?
Hydra Professional, exclusively, across every service. One premium line, chosen for its quality and its results. Thera-Clean can be added to any bath or groom.
What is the difference between a standard groom and a specialty style cut?
A standard groom is a clean, even cut at a uniform length throughout, with no breed-specific sculpting. A specialty style cut is fully customised and breed-appropriate, with hand-scissored shaping and blending. Specialty cuts are by consultation and priced on breed, coat and complexity.
Do you groom puppies?
Yes. Our Puppy’s First Spa Experience is for dogs under six months. A calm, patient introduction designed to build good associations from day one.
Do you groom all breeds?
Yes, all breeds and coat types. Some breeds need a specialty consultation, particularly for style and creative cuts. If you are unsure, get in touch and we will guide you.
How long does an appointment take?
It depends on the service, the breed and the condition of the coat. Because we see a limited number of dogs a day, your pet is never rushed. We give you a realistic estimate when we confirm the appointment.
Do you offer a private day retreat?
Yes, by private inquiry only. A full structured day in a calm environment, one family at a time, managed by our care team. Get in touch to discuss availability.
What if I arrive late?
We ask everyone to arrive on time, because punctuality is what lets us give every dog full attention without affecting the pets booked after you. More than 15 minutes late incurs a $25 late arrival fee. More than 30 minutes may require rescheduling, and any deposit is forfeited. Repeated lateness may mean prepayment for future appointments.
What if I can’t collect my dog on time?
We call or text the moment your dog is ready, and ask that they are collected within 30 minutes of that message. A $25 extended care fee applies for each further 30-minute period, and after two hours additional fees may apply. We love your dog, but we want them home with you.
Where are you?
3487 Richmond Road, Staten Island, NY 10306. We serve Oakwood, New Dorp, Midland Beach and the surrounding neighbourhoods. Open in Maps.
Let’s talk about your dog
Every booking is handled by us. No booking portal, no algorithm picking your slot. Just a real conversation with the people who will be caring for your dog.