Messaging
Text messages
from us
Last updated 29 July 2026
The short version: we text you about your dog. You can stop it any time by replying STOP, and we will not sell your number to anyone, ever.
The required disclosures, in one place
Program: The Paws appointment and service messaging.
Number we text from: (347) 222-3707.
Message frequency: varies — it depends on how often your dog visits.
Most clients get a handful of messages around each appointment.
Cost: we do not charge for messages. Message and data rates from your own
carrier may apply.
To stop: reply STOP to any message.
For help: reply HELP, or call us on (347) 222-3707.
How you end up on the list
You give us your mobile number — when you call, when you fill in the new-client form, or when you text us first. Giving us your number for an appointment is consent for us to text you about that appointment and about your dog’s care. We do not buy phone numbers and we do not add people who have not contacted us.
Consent to receive service messages is not a condition of purchase. You can be a client of The Paws and never receive a single text; tell us and we will call you instead.
What we actually send
These are the real message types in our system, not a generic list:
| Welcome and new-client form | When you first book with us |
|---|---|
| Appointment confirmation and reminder | Before your visit |
| Running behind | Only when we are, and only so you are not waiting |
| Ready for pickup, sometimes with a photo | The moment your dog is finished |
| Pickup-window reminder | If the extended-care fee is about to start |
| Missed call and after-hours replies | Automatically, so you are never ignored |
| Rebook offer | When it has been a while since the last groom |
| Birthday note | Once a year, for your dog |
| How was the visit / review request | Occasionally, after an appointment |
| Announcements | Rarely — a number change, a closure, something that matters |
Anything you send back goes to a real person on our team. We read replies.
Stopping, and what stopping means
Reply STOP to any message. You will get one confirmation that you have been unsubscribed, and then nothing further. The opt-out is recorded against your number in our system and applies to every automated message we send, not just the one you replied to.
If you opt out we will still need to reach you about your own appointments — we will call instead. To rejoin, text START to (347) 222-3707 or just tell us at the salon.
Carriers, and things outside our control
Messages are delivered through RingCentral and your mobile carrier. Delivery is not guaranteed: carriers can delay or drop messages, and neither we nor the carriers are liable for a message that does not arrive. If a text matters — a pickup time, a change of plan — and you have not heard from us, please call.
Supported carriers include AT&T, Verizon Wireless, T-Mobile, US Cellular, Boost, MetroPCS and others. Carriers are not liable for delayed or undelivered messages.
Your privacy
We do not sell, rent or share your mobile number with anyone for their own marketing. The only parties who ever touch it are the ones who have to for the message to reach you. That is set out in full in our privacy policy.
Questions
Call or text (347) 222-3707, email info@thepaws.club, or come and see us at 3487 Richmond Road, Staten Island, NY 10306. We are open Monday, Tuesday, Thursday and Friday 8:30–6:00, Saturday 9:00–3:00, and closed Wednesday and Sunday.